So You Think You Can Scale (post 1 of 2)

It starts with the formula (what else did you expect from me?) that many of us are taught from a young age:

I work -> I get results

Which, if you want to grow a business or a not-for -profit organization, is so horribly, horribly wrong.

Have you already discovered this?

The trick is to increase your organization’s impact without making yourself busier:

I work at creating systems and processes for my inspired team to follow -> I get BIGGER results

Same number of hours in your workday. Therefore…not busier.

What else?

 

(1) Make sure your business model is sustainable.

Never scale an organization that isn’t financially workable.

Unless you *want* to grow yourself out of business (see “How to Become an Employee”)

 

(2) Get the processes of your head.

Use checklists, flowcharts, cross-functional flowcharts, videos, screencasts, a knowledge base.

Or hire telepaths.

 

(3) Combine your processes for accountability and support.

Your empowered, inspired, and integrious team goes to a team-oriented project management tool such as Wrike or Asana that they use to proudly check off their completed tasks AND ask for help and support where they need it.

 

(4) Establish communication protocols.

E-mail is used for what kind of communications? Texting? Phone calls? Video calls? Webcast? Snail mail? Yammer? Instant messaging? Popping your head into someone’s office? Water cooler? Lunch?

To what extent do synchronous communications need to be scheduled in advance and when will you and your team be available to communicate synchronously? What is your organization’s commitment to turnaround time for asynchronous communication?

 

Guess what. You get to design this. You get to choose. Really.

 

(5) Make sure there is / Make sure you can create more market demand for what your organization does.

“But how could anyone NOT want our product/service?” I hear you ask.

No, you’re not asking that. You were actually paying attention while your currently-successful organization was getting off the ground.

So be ready to pivot if the market is changing. (Hint: The market is changing)

 

Which one of these does your organization currently have nailed? Which one of these is “what’s next” for your organization?

More to come next week!

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